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Frequently Asked Questions

Tracking Orders

  • How long will it take for my order to arrive?

Warehouse location Processing timeframe
Ship from overseas warehouse 5-10 days.
Ship from domestic warehouse 2-5 days.
We work with delivery partners that have warehouses within the US, and internationally. So, our order fulfillment / shipping can take anywhere from 24-48 hours usually sooner.
You will receive continuous updates along the way as soon as you place the order. If you have questions, you can contact us using Customer Care. Click here to contact our customer support.

  • Can I track my order?

    Definitely! As soon as you place your order, we will keep you updated on your order from the time your order is prepared for shipping to the time tracking number is added to your delivery order.

Shipping

  • What countries do you ship to? Do you offer international shipping?

  • Our shipping is limited to the continental US. We currently do not support international shipping. 

  • What if I need to change my shipping address after placing an order?

    Please contact our customer support as soon as possible with any changes to your shipping address. We'll do our best to accommodate the update before the order is shipped.

  • What shipping method do you use?

    We partner with several shipping suppliers which offer standard and expedited means of delivery. Our partners vary from time to time, and they include USPS, UPS or DHL.

  • Do you ship to P.O. boxes?

    We partner with several shipping suppliers which offer standard and expedited means of delivery. Our partners vary from time to time, and they include USPS, UPS or DHL.

  • Is it possible to change my shipping address after placing the order?

    Please contact our customer support as soon as possible with any changes to your shipping address. We'll do our best to accommodate, but we cannot guarantee this.

Returns & Exchanges

  • What is your return policy?
    We offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags attached. Please refer to our Return & Refund Policy for detailed instructions.

  • Do you offer exchanges?

    No, we do not offer exchanges. If you think you ordered an incorrect or wrong item, it's best to notify us immediately so we can cancel the order, or you can return it. See our Return policy for more details.

  • Are there any items that can't be returned?

    For hygiene reasons, we cannot accept returns on earrings, swimwear, or items marked as final sale unless they arrived damaged or defective.

Products & Sizing

  • How do I know what size to order? 
Our sizing charts can be found on each product page to help you choose the right fit. If you have any specific questions about sizing, feel free to reach out to our customer support team.
  • Are your products true to size? 
We strive to provide accurate sizing information but fit may vary between different styles and brands. We recommend checking the sizing chart for each item before making a purchase.
  • Can I be notified when an out-of-stock item becomes available? 
Absolutely! You can sign up for notifications on the product page of any out-of-stock item. You'll receive an email once it's back in stock.

Payments & Discounts

  • What payment methods do you accept? 
We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal including major mobile payments such as Apple Pay & Google Pay.